Customer Care Disabled Customers UK departure information Virgin Cruise Holidays

If you are arriving by rail and require assistance into the airport terminal, you should contact your local train station; complimentary porter service is offered to the check in desks. For those passengers arriving by car, there is long term parking for orange badge/blue badge holders in car park three of South Terminal. For more information call NCP on 0800 128128. A telephone showing the international wheelchair symbol is located near the designated parking spaces and can be used to call for assistance into the terminal from our ground handlers, Gatwick Handling.

To book long-term parking contact Parking Express on 0870 844 4080, telling them you are travelling with Virgin and an orange/blue badge holder. Passengers arriving at the departures level can call for assistance from Gatwick Handling by using the telephone located inside the entrance. Assistance from the Gatwick Hilton can be obtained from the porter's desk located at the reception. A porter will assist you through to check in, if required. For Deaf passengers there is a minicom system located at the BAA Information Desk and induction loops at the bureau exchange counters and banks.

For those passengers arriving by car, there are parking spaces for orange/blue badge holders on level 2 in car park 3. This is for short-term stay only. There is no assistance available from the short-term car park to the terminal. The long-term car park is located in Cranford Lane, off Eastchurch Road. Free courtesy coaches connect the long-term car park with the terminals. Contact the car park reception for assistance on arrival. On your return, use the telephone by the long-term car park bus stops to request a special coach. Passengers arriving by coach to the coach terminal should ask their hostess to contact the Helpline on their behalf.

If you are arriving by rail and require assistance into the airport terminal, you should contact your local train station who will arrange for a Customer Liaison Assistant to meet you and assist you to the terminal transfer bus. Passengers who are being dropped off should be taken to the second entrance.

The airport assistance office is located next to the entrance door but there is no porterage service available. Please look at the information screens located at the entrance for the check in desk numbers. The Virgin Atlantic ticket desk and the Virgin Holidays desk are located on the far right hand side of the concourse.

There are two disabled parking spaces on each of the three levels of the short-term car park. If you wish to use these spaces, you should contact the car park office on 0161 489 8583 who will arrange a pink ticket to be sent to you in order for you to park in the short term parking area at long term rates. The office will require your name, address, date of travel, orange badge number and car registration details. The majority of inter terminal / railway and long term car park buses have a wheelchair lift.

Minicom Systems are available in Terminals 1,2 & 3 and are located at each of the Manchester Airport Information Desks, which are situated in the arrival halls in each terminal, landside. Induction loops are also at the Information Desks and at various points throughout the airport near the payphones.

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Disabled Customers - UK departure information